Support
Returns & Refunds
Last updated: October 2026
Personal Care
No routine returns
Damaged Orders
7-day notice
Resolution
Replacement or refund
Contact
hello@liliharper.com
Our Return Policy
At Lili Harper, every product is prepared and packaged with care. Due to the personal-care nature of our products and our commitment to hygiene and product integrity, we do not accept routine returns or exchanges once an order has shipped.
Your Satisfaction Matters
If your order arrives damaged, defective, or incorrect, please contact our customer support team within seven days of delivery. To help us resolve your concern, please provide your order number, a description of the issue, and clear photographs of the affected product and packaging.
How We Resolve Issues
Once we review your request, we will work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances. This policy does not limit any rights customers may have under applicable law.
Contact Us
To reach our customer support team, email hello@liliharper.com with your order number, a description of the issue, and photographs of the affected product and packaging. We are here to help and will respond as quickly as possible.